Testimonials

"Computer is running sweet!  Just wanted to tell you I think you guys are great and do a great job for us. You are a tremendous and valued Resource. I know as business owners you only hear negative so here is a good one for the weekend. Seriously. Thank you!"

Scott W. Neave, President
Neave Group - Outdoor Solutions

"This is exactly the type of support that the PD needs from it vendor support team. It is proactive and I can’t thank you and your company enough for relaying this information. This information will now allow us to come up with a plan to mitigate the down time when the hard drive fails."

Detective Lieutenant John A. Berlingieri
Town of Fishkill Police Department

"Duality equals quality. Quality technical expertise and quality customer service are just two of the many factors that set Duality, Inc. at the top of the list of local IT firms. Owners Craig Roberts and Matt Chernay are not only highly professional and on the cutting edge of the latest hi-tech developments, but they are genuinely good guys who take the time to listen and thoughtfully and courteously respond to the Chamber’s varied computer questions. Since we have contracted with them, our service has improved exponentially, resulting in our computer operations running much more smoothly. We couldn’t be happier with the service they offer.

Ann Meagher, Former President and CEO
Greater Southern Dutchess Chamber of Commerce

"When it was suggested that we look into changing to Duality, Inc. for Hughsonville Fire District’s IT service, it was immediately clear that here was a truly highly qualified IT provider. From the very first, Craig and Matt proved that our decision to go with Duality, Inc. was the right one. In addition to providing us with outstanding, timely service and response to system issues, they have proved to be an invaluable resource in helping us design an improved, cost-effective system that will handle the various needs and demands of the fire service for years to come. Matt also listened to our suggestions and needs and retooled and improved our web site making it more accessible to both authorized users and the general public, and providing us with a needed outlet to communicate directly with our community about matters of immediate importance to them. We would recommend Duality to anyone wanting an IT provider with the highest degree of integrity, professionalism and expertise. There’s no other way to go."

Ronald P. Andrews, Chairman Board of Fire Commissioners
Hughsonville Fire District

"I just opened the newly launched Town Clerk page and I can’t tell you how impressed I am with the work that Adam did, with whoever else was involved, and with the content posted in just one day. Adam stopped in today and spoke to me for no more than 5 minutes. He took my very loose and poorly assembled ideas and created the most comprehensive Town Clerk’s page I think I have ever seen; and we have only just begun. I happened to have mentioned that certain phrases within my pages would eventually be links to the forms that the passage was referring to. Adam took it upon himself to track down the forms and create hyperlinks. Not only was this an example of great initiative, it is exactly as I had imagined.

I will continue to send information to post as I create it. It wouldn’t be absurd to say that this page could easily be a most important tool not only for the public, but for newly elected and appointed Town Clerks state-wide.

I will be forwarding this email to the entire Town Board so that they are fully aware of my appreciation. Again, thanks! "

Chris Masterson, Town Clerk
Town of Wappinger

"In looking for IT services, we found that all of our needs were met with Duality, Inc. From setting up office software systems, trouble-shooting computer glitches to web-design, Duality, Inc. did it all with proficiency and professionalism. They were on time, on budget, and worked until the job was done to perfection. There was no aspect of our job requirements too big or small and we always felt as if our business was in excellent, capable hands. We would highly recommend Duality, Inc."

Jennifer & Greg Eraca
Fishkill Pools, Inc.

"Duality Inc. has helped me communicate with and respond to my constituents in a vibrant and effective way. Their website design and IT services have provided immense assistance as we interact with the individuals and families I serve. In a way, we have been using new technology and their assistance to reinvigorate local democracy."

New York State Assemblyman Marc Molinaro
www.MolinaroForDutchess.com

"Having been disappointed with the responsiveness and reliability of our technical support in the past, we have found Duality to fit the bill in responding immediately to our ongoing needs and in providing reliable service and support. We have also found their pricing to be fair and their projections in respect to cost to be accurate. We recommend them highly."

James J. Cupero
The Law Offices of James J. Cupero, PLLC

"I have so much to do during the normal business day that the last thing I want to think about is how I am going to keep the technical operations in our business working properly and efficiently– finding Matt and Craig has been the answer to this worry.

Frankly, I have put all my trust in their expertise, consultations, repair and troubleshooting and anything else that pertains to the technical functioning of our business – they have never let us down and have been there through the growth and development of our company. The turnaround time for problem solving and repairs is extremely important to me and pivotal to our daily operations - when something occurs - Duality delivers! Matt or Craig can always be reached and often remotely repair system troubles so we are functional. If they can’t tackle something remotely – without a doubt they will make the long journey up to our office and get us back up and running! Their service is fantastic!

When searching out systems, equipment or programs that would benefit our companies daily operations, I call Duality to research and recommend. They are always cost conscious and take into consideration the dynamics of our office structure and how a program or device will benefits our needs. Duality researched and developed for us our current data base – taking Act and tailoring it to our needs and those of our customers. The development of the database to fit our needs was crucial to increasing the efficiency in how we operate as a connected paperless office.

Additionally, as consultants, Matt and Craig have helped us map out the data and server room requirements for our new office. Reviewing the architectural drawings and specs to make sure we have everything necessary to be up and running when we make the move.

Duality has, from day one on the job, given us peace of mind that we will always run smoothly. Their expertise and service is a comfort to me and our busy office."

Colleen S. Palmiter, Vice President
Palmiter Benefits Group, LLC